Set up what you sell, how much it costs, the discounts you offer and the features each plan includes.
Four pieces, set up in this order.
| Piece | What it is | Where |
|---|---|---|
| Product or service | What you sell. | Billing → Products & Services |
| Pricing component | A reusable price — charged once, or every month and year. | Plans & Pricing → Pricing Components |
| Pricing plan | A set of components with a total price. Customers subscribe to plans. | Config → Plans & Pricing |
| Price tag | Attaches plans to a product, department or category. | Plans & Pricing → Price Tags |
Plans & Pricing opens the Products & Services Catalog, with the tabs Pricing Plans, Pricing Components and Price Tags.
Billing → Products & Services → New.
| Field | Required | Notes |
|---|---|---|
| Name | Yes | For example “Computer”. |
| Type | Yes | Inventory, Non-inventory or Service. It can't be changed after saving. |
| SKU / Barcode | No | Uppercase letters, digits or hyphens, e.g. AB123456 or ABC-100. If the SKU is taken you can Keep Editing or Use Suggested SKU. |
| Base Unit | No | Add a secondary unit if you sell in more than one unit. Not for services. |
| Department / Category | No | Group your products. Add new ones from the list. |
| Size, Color | No | |
| This item is taxable | No | Tick it and choose the Sales Tax. |
| Description | No |
| Field | Required | Notes |
|---|---|---|
| Inventory Account | Yes | |
| Initial quantity on hand | No | Locked after saving — use an inventory adjustment later. |
| Reorder Point | No | Restock reminder is generated when quantity reaches this level. |
| As of Date | Yes | |
| Select Warehouse | No | Tick Enable Advance Tracking to track bins. |
Click Save and Close, or Save and New to add another.
The Products & Services list.
The top of the page shows Total SKUs, Avg. List Price, Tagged Clearance and Avg. Margin. Filter by Type, Department or Category, search with Find Products and Services, or open More filters for price, cost, size and color.
| Column | What it shows |
|---|---|
| NAME | The product, with size and color underneath. |
| SKU | A lock means the SKU has transaction history and can't be freely edited. |
| TYPE / CATEGORY | The product type, and Department → Category. |
| PRICE / COST | List price and cost. |
| QTY ON HAND | Stock, for inventory items. |
| MARGIN % | (Price − Cost) ÷ Price. |
| TAGS | Your tags. |
From ACTION: View / Edit, Duplicate, and for inventory items Adjust Quantity, Adjust Value and Edit Settings. Import adds products in bulk.
Change an item's quantity on hand or its value.
Open the adjustment
Fill in the header
Enter the new figures
Add a Memo and click Save and Close
Reasons: Damaged Goods, Inventory Revaluation, Other, Stock on Fire, Stock Written Off, Stocktaking Results, Stolen Goods.
Manage reusable pricing components across all your pricing plans.
Open Pricing Components and click New Component
Name it
Choose How Often It Charges
| Option | Price fields |
|---|---|
| One time charge | Base Amount — charged once, wherever the component is used. Use it on an invoice or a subscription. |
| Subscription | Monthly Amount (charged every month) and Yearly Amount (charged every year). Follows the plan's billing cycle. |
Calculation Type: Fixed
Save
Each card can be paused or activated, edited or deleted. A component used in a plan can't be deleted — you see "Component is in use" with the plans that use it.
Plans are what customers subscribe to.
Open Config → Plans & Pricing and click New Pricing Plan.
Basic Plan Information
| Field | Required | Notes |
|---|---|---|
| Plan Name | Yes | e.g. Zoom Pro |
| Plan Code | Yes | e.g. ZOOM-PRO |
| Plan Type | Yes | Standard (default), Promotional, Tiered or Custom. |
| Start Date | No | Today by default. |
| End Date | No | Can't be before the start date. |
Choose a Billing Option
| Option | Meaning |
|---|---|
| One time charge | One set of components, charged once at a single price. |
| Subscription | Monthly and Yearly pick from subscription components, each with its own total. |
Pick the Pricing Components
Check the totals
Click Create
Switching the billing option clears the components you picked. Once a plan is in use, its billing option can't be changed.
The Pricing Plans list.
The list shows each plan's name and code, type, billing (SUBSCRIPTION or ONE TIME), price — e.g. “$X / mo · $Y / yr” — and status.
| Status | Meaning |
|---|---|
| ACTIVE | Live now. |
| SCHEDULED | Starts on a later date. |
| EXPIRED | Past its end date. |
| INACTIVE | Paused. |
| Action | What it does |
|---|---|
| Pause | Stops showing the plan on the items it is tagged on. |
| Activate | Starts showing it again. |
| Edit Plan | Opens the plan form. |
| Delete Plan | Removes the plan. This cannot be undone. A plan used on invoices can't be deleted — turn it off instead. A plan still attached to items can't be deleted either. |
Attach Pricing Plan to your various Products & Services.
Open the Price Tags tab
Choose what to tag
Click the Pricing Plans icon on a row
Choose the plans
Click Select Plans
Manage discount coupons applied to your subscriptions.
Open Config → Coupons and click New Coupon.
| Field | Required | Notes |
|---|---|---|
| Coupon Code | Yes | What customers enter, e.g. SAVE20. Changed to capital letters. |
| Coupon Name | Yes | e.g. 20% off for 3 months |
| Discount Type | Yes | Percent (default) or Flat Amount. |
| Discount Value | Yes | More than 0. A percent can't be more than 100. |
| Cycle Count | No | How many billing cycles the discount lasts. Leave empty to never expire (shown as ∞). |
From the list you can activate or deactivate, edit or delete a coupon. To use one, see Apply a coupon.
Control what customers on each plan get access to.
Open Entitlements → Features and click + Create Feature.
| Field | Required | Notes |
|---|---|---|
| Feature Name | Yes | A name that helps you identify the feature internally. |
| Description | No | |
| Feature Code | No | Leave it blank to auto generate the code. Letters, numbers and underscores. It can't be changed later. |
| Type | Yes | How entitlements to this feature can be set in plans. It can't be changed later. |
| Type | Use it for |
|---|---|
| Switch | On or off — Available or Not Available on a plan. |
| Quantity | An amount, e.g. 5 users or 10 GB. Set the Entitlement Unit, then add the Allowed Entitlements (value and display name). Mark one as Default; Set as Unlimited adds an unlimited level at the end. |
A feature can only be deleted while it isn't used in any plan.
Set the entitlement level for each plan.
Open the feature
Click Add Entitlements (or Edit)
Add plans
Choose each plan's level
Click Apply