Mocha would never sell your information to someone else for advertising or make money by showing you other people's ads now or in the future. This policy tells you what information we collect from you, what we do with it, who can access it, and what you can do about it.
At Mocha Technologies Inc (“we,” “our,” “us”), we are committed to protecting the privacy and security of our users (“you,” “your,” “customer”) personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our suite of cloud-based SaaS applications. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect information about you only if we need the information for some legitimate purpose. Mocha will have information about you only if (a) you have provided the information yourself, (b) Mocha has automatically collected the information, or (c) Mocha has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
A. Information that you provide us:
Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You'll also be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, time zone and language, but we don’t require that information to sign up for an account. After signing up, you will have the option of choosing a security question and an answer to the security question — if you provide these, they will be used only while resetting your password.
Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support, get a quote or to contact Mocha for any other purpose.
Payment processing: When you buy something from us, we ask you to provide your name, contact information, credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.
Testimonials:When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it.
Interactions with Mocha: We may record, analyze, and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, to improve our interactions with you and other customers.
B. Information that we collect automatically:
Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
Information from cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We mostly use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites for non-essential or intrusive tracking.
C. Information that we collect from third parties:
Signups using authentication service providers:You can log in to Mocha Services using supported authentication service providers such as LinkedIn, Microsoft and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us with your name, email address and other personal information. If you provide us with information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
Information from our partners and service providers:If you contact any of our partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to Mocha. If you register for or attend an event that is sponsored by Mocha, the event organizer may share your information with us. Mocha may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
Information from social media sites and other publicly available sources:When you provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites or social media sites such as Facebook, Twitter, LinkedIn and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, better understand user reactions and issues, or to reproduce and publish your feedback on our websites. We must tell you that once collected; this information may remain with us even if you delete it from these sites. Mocha may also add and update information about you, from other publicly available sources.
2. Purposes for using information
We may use your information for the following purposes:
To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices.
To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you.
To ask you to participate in surveys, or to solicit feedback on our products and services.
To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data.
To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services.
To provide customer support, and to analyze and improve our interactions with customers.
To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Mocha, Mocha’s users, third parties and the public.
To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.
To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them.
To monitor and improve marketing campaigns and make suggestions relevant to the user.
3. Your choice in information use
Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment-related emails.
Disable cookies:You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
4. Data Sharing and Disclosure
We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
Employees and independent contractors:Employees and independent contractors of relevant Mocha group entities have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Mocha group entities to follow this Privacy Policy for personal information that we share with them.
Third-party service providers:We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Legal and Regulatory Authorities: When required by law, we may disclose your data to legal and regulatory authorities to comply with applicable legal obligations.
5. Data Security
We take reasonable steps to protect your personal and business information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure cloud storage, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide the services, fulfill legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we securely delete or anonymize it.
7. International Data Transfers
As we operate globally, your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws, including the use of standard contractual clauses.
8. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@mochatechnologies.com